voqzelyn™
Shipping Policy
Last updated: October 9, 2026
Processing and Delivery
Processing normally takes 2–4 business days after payment confirmation, or up to 5 during busy periods. Standard transit to supported U.S. addresses is estimated at 10–15 business days after dispatch. These periods are separate; weekends and applicable public holidays are excluded. Estimates are not guaranteed.
Destinations and Charges
Supported destinations, including eligible P.O. boxes, APO/FPO addresses, territories, and international addresses, depend on available checkout options. Shipping charges appear before payment.
Fulfillment and Tracking
Shipment origins may differ from our registered address. Orders may arrive separately. Available tracking is emailed after dispatch; initial carrier updates may take time.
Address Changes
Contact us immediately about address errors. Changes after processing begins are not guaranteed. Customer-supplied address errors may result in reasonable reshipping charges.
Delivery Problems
Contact us about delays, lost parcels, damage, or missing items. For “Delivered” parcels, check nearby delivery locations before contacting support. Confirmed losses or seller errors receive an appropriate resolution.
Import Charges
Unless expressly included at checkout, customs duties, import taxes, and brokerage charges are generally the recipient’s responsibility.
Contact
Operator: 深圳市致行无界科技有限公司
service@voqzelyn.com
+86 13570839130
Monday–Friday, 09:30–20:00, China Standard Time (UTC+8).