Contact Us

Customer Service

Email: service@voqzelyn.com
Phone: +86 13570839130
Hours: Monday–Friday, 09:30–20:00, China Standard Time (UTC+8).

Messages received outside these hours will be reviewed during our next customer service period.

Order Inquiries

Please include your order number, the email address used at checkout, and a description of your request. For product questions, include the product name and the dimensions or features you would like to confirm.

Damaged, Incorrect, or Incomplete Orders

Please contact us promptly, preferably within 7 calendar days of delivery. Include photographs or videos of the item, the issue, the outer packaging, and the shipping label. A confirmed error attributable to us will receive an appropriate solution without additional costs caused by that error. Mandatory consumer rights remain unaffected.

Returns

Contact us before mailing a return. Once approved, we will provide the designated return address and instructions. Our registered company address is not an automatic return destination.