Frequently Asked Questions

What do you sell?

Household storage and home organization products. Check each listing for dimensions, materials, included components, and intended use.

Who operates the store?

深圳市致行无界科技有限公司. Legal representative: 林衍成.

How long does processing take?

Normally 2–4 business days after payment confirmation; up to 5 during busy periods.

How long does U.S. shipping take?

Usually 10–15 business days after dispatch, in addition to processing. Delivery dates are estimates.

What are the shipping charges?

Available methods and charges appear at checkout.

Will I receive tracking?

Available tracking is emailed after dispatch. Contact us if tracking stalls or a delivered parcel cannot be located.

Can I change or cancel an order?

Contact us immediately. Changes are not guaranteed after fulfillment begins. Successful pre-fulfillment cancellations have no cancellation fee.

Can I return an item?

Request an eligible return within 30 calendar days of delivery. Obtain approval and return instructions before shipping.

Who pays return shipping?

Customers pay for preference-based returns. Confirmed errors attributable to us are resolved without additional costs caused by that error.

When is a refund issued?

Within 5–10 business days after the return is received, inspected, and approved. Bank posting may take longer.

How can I contact you?

service@voqzelyn.com
+86 13570839130
Monday–Friday, 09:30–20:00, China Standard Time (UTC+8).